You are here: Home » Support » Support Request

Support Request

Have you contacted atpNET regarding your problem?

If you have, you can simply reply to the support email you received or contact us on 1300 933 ATP or 1300 933 287. Remember to quote your atpNET reference number when you contact us so that we are able to assist you as best as possible.

Are you having problems with your atpNET service?

To allow us to efficiently process your support request, please complete all marked fields. The more we know, the better we can assist you. Alternatively, please call 1300 933 ATP or 1300 933 287 (9:00am-5:00pm EST Mon-Fri), or dial 9999 for a free call from your atpNET service.

First Name:
Last Name:
Email:
Phone Number:
Your Account Number: (8 digits with no spaces)

One Way Audio:	The other party cannot hear me I cannot hear the other party

Cannot Make Outgoing Calls:	Select multiple options by holding down the 'Ctrl' key as you click. Please enter the full number you are trying to dial

Cannot Receive Calls:	Select multiple options by holding down the 'Ctrl' key as you click. Please enter the full number of the person trying to call you, or the location the call was placed from:

Poor Call Quality:	Select multiple options by holding down the 'Ctrl' key as you click. Please enter the number you tried dialing and / or the location of the call was placed from / to:

Call Drop Outs:	All destinations Specific destination If a specific destination, please enter the number you tried dialing:

Feature Request:	Disable Outbound Caller ID Please enter the atpNET number of the service you would like to disable Outbound Caller ID:

	Enable Voicemail to Email Delivery Please enter the Email address you would like to forward your Voicemails to: Who should the email be addressed to upon forwarding the emails?
	Do you wish to keep a copy of the messages on the system after forwarding to your email, so you can retrieve manually by dialing your atpNET number? Yes No

Name of Branded VoIP Device:	If Other, please specify:

Make & Model of Modem-Router:

Internet Service Provider:	If Other, please specify:

What have you tried to fix the problem?	Please detail information line by line.

Please enter text to verify