VoIP Features & Guides
What are timed call charges?
With atpNET, calls to Australian mobiles and international calls are charged as timed calls. To keep our bills simple & easy to understand, atpNET timed calls are calculated and billed by the second with no minimum or flagfall charges. Compare this simplicity to the competition, who hide call charges with “flagfall” fees, charging incremental “time blocks” and minimum call durations, you will see atpNET comes out on top for both simplicity and fairness.
What is DID?
Direct Inward Dialing or DID is a common term for what is essentially just a phone number. Like all other phone numbers it can be reached from any telephone in Australia or the World. atpNET uses the term DID because some VoIP services do not include a DID as part of the package, for example atpNET’s $0 Plan which can only be used to make outgoing phone calls. Having a DID with your VoIP service means all your friends and family will be able to call you, whether or not they are using VoIP.
Can people call me if they’re not using VoIP?
Yes, they can. As long as your atpNET VoIP plan provides a DID, which is actually a phone number. Simply provide your DID to your friends, family, customers or business associates and all they need to do is make phone calls in the same old way. Pick up the phone, dial the DID and start talking.
Are there charges for in-bound calls?
There are no charges for in-bound calls whether received from the phone network or another VoIP customer.
How do I call people with atpNET?
You make phone calls in the same old way. When you pick up the phone you get dial tone, then you dial the number as usual. There is no difference. Call rates set-out in your atpNET plan apply.
What is my atpNET number?
Your atpNET number is the last four digits of your atpNET account number. It is sometimes called your centrex or extension number. You use this number to call other atpNET users or your own atpNET number to access your voicemail from your own atpNET service. People use your atpNET number to call you from another atpNET service, via the atpNET portal or as part of your SIP URL.
Can I call people directly on the Internet?
With atpNET you get an atpNET number, which is the last four digits of your atpNET account number. It is sometimes called your centrex or extension number. You can dial this number to call other atpNET users. All calls between atpNET customers are free of call charges.
How do I make calls to VoIP networks peered with atpNET?
The networks of some other VoIP Service providers are “Peered” with atpNET. This means there is a direct connection between atpNET and these networks via the Internet. By simply dialing a short dialling code and the VoIP number, an atpNET customer can call a customer of a Peered network. What’s best is this call is free of all call charges.
Free World Dial-Up “FWD” (Global)
Calling From atpNET to FWD: Dial *95 + FWD number
Calling From FWD to atpNET: Dial **832 + atpNET number
SIPphone (USA)
Calling From atpNET to SIPphone: Dial *94 + SIPphone number or 1 747 xxx xxxx
VoIPfone (USA)
Calling From atpNET to VoIPfone: Dial *96 + VoIPfone number
Calling From VoIPfone to atpNET: Dial *832 + atpNET number
IPTel (USA)
Calling From atpNET to IPTel: Dial *97 + IPTel number
LiveVoip (USA)
Calling From atpNET to LiveVoIP: Dial *98 + LiveVoIP number or 1 288 XXX XXXX
1800 Number access to USA courtesy of Live Voip: Dial 0011 1 18XX XXX XXXX
Gradwell (UK)
Calling From atpNET to Gradwell: Dial **467 + Gradwell number
Calling From Gradwell to atpNET: Dial **287 + atpNET number
What call features do I get with atpNET? How do I use the call features?
These are the host of call features provided free with every atpNET Residential and Business plan.
| Features | Dial
|
Notes |
| Set Ring Duration until Considered Unavailable | *55 + the number of seconds #
(Press digits & Hash to end) |
Maximum duration is 30 seconds |
| Call Forward on No Answer | Enable: *51 + number #
Disable: *52 + number # (Press digits & Hash to end) |
Include all area codes for call diverted to the phone network |
| Call Forward on Busy | Enable: *61 + number #
Disable: *62 + number # (Press digits & Hash to end) |
Include all area codes for call diverted to the phone network |
| Forward All Calls | Enable: *71 + number #
Disable: *72 |
Include all area codes for call diverted to the phone network |
| DND (Do Not Disturb) | Enable: *78
Disable: *79 (Press digits) |
Sends all calls to Voicemail |
| Conference Call Booking | *88 (Press digits) | Not available on the $0 Plan. |
Do I get voicemail feature with my atpNET plan?
Yes, all atpNET Residential and Business plans provide voicemail feature and it’s free.
How do I use the voicemail feature?
Customers access their voicemail by dialing their atpNET Number (last four digits of the atpNET account number).
Options within the voicemail system allow customers to set-up a personalised “unavailable” and “busy” greeting. Just follow the simple voicemail menu options to “set-up” to implement your personalised greeting.
Customers can also elect to have their voicemail messages delivered as a voice file to a nominated email address. Finally, when away from the office, Home and Business customers can use the atpNET Portal to access voicemail from any phone anywhere. Simply dial *11 followed by your full 8 digit atpNET SIP user ID at the atpNET Portal greeting to be routed automatically to your voicemail.
What is Video monthly rental?
atpNET provides Video Phone Services and this service is available only on atpNET Business plans. All you need is a suitable Video Phone or Video Softphone for your PC and pay an additional small monthly rental to atpNET. Once enabled, atpNET’s system will automatically connect your video call when the other party has a video phone. Where there is just a phone, atpNET will make a voice call in the usual way. You will always get connected.
Please note: Video Calling is only presently available between atpNET customers using the H.264 video codec.
How do I make calls using SIP URL?
A SIP URL is an address which looks a bit like an email address but can be used to make phone calls over the internet just in the same way as a phone number is used with the traditional phone network. With SIP devices, whether it’s a Softphone on your PC or a VoIP Phone, there is usually a facility which allows you dial a SIP URL.
atpNET’s SIP URL is 9999@gw1.atpnet.com.au. Home and Business atpNET customers automatically get a SIP URL which comprises their atpNET number XXXX (the last four digits of the atpNET account number) xxxx@sip.austechpartnerships.com.
Anybody anywhere with a VoIP device connected to the Internet can call all atpNET customers for free using your atpNET SIP URL. Check-out the competition and see if they offer this great free service.
What is the atpNET Portal?
atpNET provides a single phone number in Sydney, Melbourne, Brisbane and Perth, and major cities Worldwide for anyone to access atpNET cheaply from the PSTN. Once the access number is dialed, the caller is greeted with a request to enter an atpNET number, which is the last four digits of your atpNET account number. Once the atpNET number is entered, the caller is automatically directed to the atpNET customer’s phone which rings. The atpNET portal can also be used by atpNET customers to access their voicemail from any phone.
Why does atpNET offer its Portal service?
Simply this. It helps our customers make big cost savings. For example, we have many home users with relatives interstate. Any residential phone customer can call atpNET’s Portal Access Number for free. Once connected to atpNET’s Portal, the onward connection to the atpNET Customer is also free. So instead of racking up big international phone bills atpNET customers can call relatives or customers for free. How good is that?
atpNET Portal Access Number List
| City | atpNET Portal Access Number |
| Sydney, Australia | 02 8231 5700 |
| Melbourne, Australia | 03 9221 0800 |
| Brisbane, Australia | 07 3295 2000 |
| Perth, Australia | 08 9282 1000 |
| Gold Coast, Australia | 07 5630 2585 |
How do I book a Casual Teleconference Room?
atpNET Residential and Business customers can book a Casual Teleconference Room where up to 10 participants can enjoy a teleconference for free. Participants can include any atpNET customer or anyone calling via an atpNET Portal Access Number.
To book, simply dial *88 using your atpNET account and follow the voice prompts.
For a small additional monthly charge of $16.50, Business Customers can have a Dedicated Teleconference Room with a permanent atpNET number and PIN.
What is Auto Attendant?
Auto Attendant, also known as IVR, is a telephone feature that allows callers to be automatically transferred to a user’s extension without the intervention of a receptionist.