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FAQ

General VoIP

Is this the same as Skype?
Can I use atpNET VoIP Services with a dial-up connection?
What kind of broadband must I use with VoIP?
Must I keep my existing phone service?
What is LNP? Can I keep my existing phone number?
Must the people I am calling have atpNET too?
Can I still use my computer while talking on atpNET?
Do I need to have the computer turned on to make or receive a call?
What is a modem/router or switch and when is one needed? Will my atpNET service work if I have a power outage?
Can I call emergency service on 000?
Will my current Broadband set-up worth with the atpNET network?
What is in-bound fax?
Is out-bound fax service available?

VoIP Features & Guides

What are timed call charges?
What is DID?
Can people call me if they’re not using VoIP?
Are there charges for in-bound calls?
How do I call people with atpNET?
What is my atpNET number?
Can I call people directly on the Internet?
How do I make calls to VoIP networks peered with atpNET?
What call features do I get with atpNET?
How do I use the call features?
Do I get voicemail feature with my atpNET plan?
How do I use the voicemail feature?
What is Video monthly rental?
How do I make calls using SIP URL?
What is the atpNET Portal?
Why does atpNET offer its Portal service?
How do I book a teleconference room?
What is Auto Attendant?

Terminologies

What is WWW?
What is ADSL?
What is Broadband?
What is PSTN?
What is SIP Protocol?
What is IAX2 Protocol?
What is Asterisk?
What is a SIP URL?
What is Ring All or Hunt Group?
What is FXS and FXO?
What is a PBX?